Clinical Management Solutions from SMI Group
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SMI Group Consultant Staff
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JOHN GIALANELLA, R.N., B.M.E., M.P.H.
John has 19 years experience with the most innovative firms in healthcare management consulting. He spent two years with Chi Systems where he developed nursing management information and staff scheduling systems and performed long range planning and operations analyses for hospitals. John developed space programming methodologies for hospital special care units for the Health Services and Promotion Branch, Health and Welfare, Canada, which were used by governmental and hospital staff, architects, and consultants throughout the provinces. In addition, he planned and designed prototype patient care units for a community hospital and a large university medical center.
As a long-term employee and eventually vice president of DJ Sullivan & Associates, John directed patient acuity-based nurse staffing projects, medical staff management, and operating room analysis projects for hospitals of various sizes. He led the OR Consulting Division upon its initiation.
Mr. Gialanella was Director of Materiel Services for the University of Michigan Hospitals for six years. Through TQM efforts, he identified and validated indicators of customer satisfaction, negotiated service level agreements with internal customers, measured performance against these standards, and tied managers' salary increases directly to these indicators. As a result: customer satisfaction reached an all time high, concomitant with the department achieving a 25% expense reduction; productivity ranked in the best quartile of UHC and VHA comparatives. John revised the medical-surgical product acquisition process at UMMC: negotiating five year contracts with manufacturers, service agreements with two distributers, and initiation of supplier certification for all major vendors; net delivered product cost was lower during the new contracts' five year period than it was for the preceding years. He was nominated by his staff and awarded "1995" Material Manager of the Year" by Healthcare Purchasing News.
Mr. Gialenalla returned to consulting, leading Johnson & Johnson Health Care Systems' surgery management product line. He initially conducted case cart implementation projects, OR material management and surgery scheduling process improvement projects, established medical staff strategic planning and governance processes, and developed new facility "operating manuals." In 1997 he assumed responsibility for the quality of all engagements and for the leadership and direction of the entire consulting team. In April of 1998 John became Senior Consulting Executive for Surgery where he focused on client need identification and work plan development and was responsible for overall engagement outcomes for clients, directing project and implementation team efforts for single and multi-hospital systems. As VP, Scheduling and Surgery Support Processes for the Surgery Management Improvement Group Inc., he continues in this role.
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